Scroll Restoration Request from Switzerland: A Traditional Kakejiku Mounting Shop’s International Challenge
Our company often receives inquiries about restoring scrolls from overseas, and we are always honored to be trusted with such precious tasks.
It has been about ten years since we began working with international clients. Initially, we were unsure about how to proceed, but now we are fortunate to receive requests from all over the world regarding scrolls.
In this article, we share one such story—a request from a customer in Switzerland to restore a scroll.
We have had the pleasure of working with many customers from Switzerland in the past, and reflecting on these various memories fills us with great joy.
The scroll in question was a depiction of Mount Fuji, showing significant signs of aging.
It was difficult to assess the severity of these harsh creases from the photographs, so we provided a rough estimate for the restoration costs.
We conveyed that a more detailed estimate would require inspecting the piece in person, and the customer agreed. As the estimated cost was within his budget, he promptly sent the scroll to us.
Here is the hanging scroll that arrived. Upon close examination in person, we realized that the damage was more significant than anticipated.
The folding, especially in the Mt. Fuji section, was deeply and severely creased.
The severity of the creasing can be seen even more clearly in photos taken from an angle.
Upon examining the scroll, we realized that the deepest crease was worse than anticipated based on the customer’s photos. We informed the customer that while remounting could help mitigate the damage, there was a risk it would not become perfectly flat.
The customer expressed understanding of the limits of the restoration and asked us to proceed as best we could.
Next, we proceeded with discussions on the specifications and fabric choices for the scroll. We presented several fabric options, and the customer selected one that suited their taste.
Completion of the Restoration
The restoration and remounting of the hanging scroll were successfully completed. Here is the completed scroll.
The severe crease, particularly on the Mt. Fuji section, has become much less noticeable, and the piece has been restored to a state where they no longer interfere with its appreciation.
We promptly informed the customer of the completion of the restoration and sent the scroll.
Customer’s Gratitude and Future Visit
After receiving the restored scroll, the customer sent us the following heartwarming message:
Dear Sir,
I have just received the remounted scroll in Geneva and I would like to thank You very much for this wonderful work. The scroll is now in a very nice state of conservation. I would like to notify my visit in Your shop the ● of ● ▲ at around 11 am. I will bring You about 6 old scrolls to be remounted. Would You please inform me if this date is appropriate?I am very glad to meet You soon in Kobe, best regards
The customer not only expressed his gratitude for the restoration but also planned a visit from faraway Switzerland to entrust us with new restoration projects.
We feel that this is the highest form of praise for our work. All of our staff are genuinely delighted.
We will continue to preserve traditional Japanese techniques while contributing to the protection of precious artworks for customers worldwide.
We will report further on the visit of this Swiss customer soon.
If you have any concerns regarding hanging scrolls, please feel free to consult with us.