Scroll Repair Request from Australia: Remounting with Unique Roller Ends
This time, we received a request from a long-time customer residing in Australia to restore a kakejiku (hanging scroll) featuring a black bull.
The kakejiku had severe creases throughout, which were hindering its aesthetic value.
This customer has entrusted us with the repair and remounting of scrolls multiple times in the past, and once again has chosen us for the restoration of this precious scroll.
We are extremely pleased that the customer has once again placed his trust in our company and entrusted us with this work.
Unique Choice of Roller Ends
The distinctive feature of this request was the customer’s desire for unique, non-standard roller ends. The customer seemed to want something a bit different from the usual design.
The customer provided an design image of his desired roller end design, and we proposed several options available in our collection that would fit his unique vision.

Customer’s Request Roller Ends
From these options, the customer chose the one that most closely matched his image, and we proceeded with the remounting using that roller end.

Our Proposed Roller Ends
Our ability to source and offer a variety of less common, pre-made roller ends to meet individual requests is one of our strengths.
Adjustments in Fabric Selection
The customer also had special preferences for the fabric, opting for a dark and deep-colored plain fabric.
However, such dark fabrics do not usually look best for kakejiku displayed in Japanese tokonoma (alcoves), and therefore they are not in high demand, resulting in limited stock.
After several discussions with the customer, we suggested a fabric that, while respecting his preference, would also suit traditional Japanese aesthetics. Eventually, we reached a mutual agreement.
This customer had a strong preference for a particular type of fabric, but we had to honestly explain that the current market situation in Japan makes it challenging to fulfill all requests due to factors such as production discontinuation and rising costs. Ultimately, the customer understood these circumstances.
We also explained that trying to fulfill all his wishes could significantly impact the budget, which was likely not what the customer wanted.
The fabric selected by the customer.
Optional Service for Artwork Protection
Given the significant damage to the kakejiku, we proposed an optional “futomaki paulownia box” to ensure safer storage and display. The futomaki paulownia box is an ideal choice for preserving valuable or restored works, providing long-term protection.
This optional service is one of our unique offerings to help protect our customers’ valuable artworks.
Repair Results and Customer Satisfaction
The repair and remounting of the kakejiku were successfully completed. The severe creases were beautifully restored, no longer hindering its display.
The chosen roller end also looks very elegant.
After we shipped the kakejiku to the customer, he sent us the following comment:
Dear Mr. Nomura,
Just a quick note to let you know my kakejiku has arrived safely.
Thankyou to you and your team for doing such a marvellous restoration and remounting. The results are wonderful.
Best regards always.
These warm words from our customer are the greatest encouragement for us, driving us to continue meeting his expectations.
We also received photos of the kakejiku displayed at the customer’s home. Seeing the kakejiku beautifully displayed at a setting different from Japan was truly exciting, and we are very pleased with how it turned out.
Conclusion
At our company, we strive to cherish Japanese tradition while offering optimal proposals and mounting services to customers both domestically and internationally.
Through this project, we are delighted to have been able to respond to the customer’s detailed requests and carry out the repair and remounting. We look forward to future consultations regarding the repair and remounting of treasured kakejiku. Our experienced artisans are ready to respond carefully, so please feel free to contact us for any inquiries.