Since covid pandemic ameliorated, in Japan, inbound tourists have sharply increased in number and they are not limited to travelers, including those visitors with various purposes like business and research.

Foreign customers with all sorts of backgrounds visit us and we had one of those customers the other day.

 

The American lady told us that she had moved to Japan for her work and has lived in Ashiya city, next to Kobe city where we are located, for 3 years.

Due to her work-related issues, she is going to move back to the U.S. and that’s why she fancied some mementos of her time in Japan and visited our store as she thought that’ll be kakejiku.

As a kakejiku mounter, I feel absolutely grateful to know that she determined kakejiku by choice for the reminder of her memories in Japan.

Having been in Japan for 3 years, she spoke very fluent Japanese that amazed our staff from time to time.

However, I communicated with her in English throughout the service.

I’m not the greatest English speaker, still I did as I felt that advising her on kakejiku in English could convey my views and nuances clearer.

For the customer who’d like a kakejiku portraying a landscape, we selected those kakejikus also meeting her budget and had her look at them one by one.

I displayed the kakejikus one after another and each time I opened one, words like ‘Wow, beautiful!’ came out of her mouth and the sparkle in her eyes was transmissive enough to feel it.

That made me rethink, expressions when delighted or touched are truly universal.

At first, she was thinking of purchasing one piece, nevertheless, as she also liked to take a look at kakejikus with ‘waves at sunrise’ theme, we in addition, presented several kakejikus of that kind to her.

She found another favorite from the selection of ‘waves at sunrise’ and that gave her a hard time as an additional purchase will exceed her budget.

But she made up her mind to gain the kakejiku along with the landscape piece, nonetheless.

I was absolutely pleased about it as it’s telling how much she loves the 2 pieces.

 

She took us aback mentioning that she leaves Japan to fly back to the U.S. the very next day.

I was deeply moved knowing the fact that she spent her hectic last minutes at our store.

We received the following feedback from her.

Wonderful scrolls & very kind people

I went to Art Nomura because we lived in Japan and I wanted to buy a scroll to remember our time there. I was amazed first at the kindness of the people there — I speak some Japanese but the person who helped me had really good English. Second, they have a good variety of scrolls & he knew them well, so I could tell him the type of things I like (landscape with waterfall…sunset with ocean), my budge and he would pull them from the stock for me. It was a very smooth process and I enjoyed it! Actually I fell in love with 2 scrolls that I bought.

I would highly recommend Art Nomura to residents of Kobe and visitors looking for beautiful scrolls.

 

Her comment couldn’t be better, and it made us very much contented.

It’s such an honor that through kakejiku, we are able to interact with customers calling us all the way from their country.

We will continue to devote ourselves to delivering the attraction of kakejiku to as many people as possible on the globe.