Special Scroll Production for a British Customer: The “Hattori Hanzō” Scroll Project
At our company, we receive various inquiries about scrolls from all over the world. Among them, one of the most memorable was a special order for a scroll related to Saigō Takamori from a customer residing in the United Kingdom.
This time, we received a request from the same customer to create a scroll with the name “Hattori Hanzō” written in Japanese. In this article, we will detail the process and results of creating this piece through careful communication.
Custom Order
As with the previous inquiry, this project started with an email from the customer.
The content was a request to create a scroll with the name “Hattori Hanzō” written in Japanese. Hattori Hanzō was a ninja during the Sengoku period, known for serving Tokugawa Ieyasu.
We were quite surprised that an overseas customer would request a scroll bearing this name.
The customer wanted to know the details of the design, size, and delivery time for the scroll. We responded promptly and proposed possible sizes and design options for the production.
Completion
Here is the finished scroll for this project. We used the same fabric as the previous “Saigō Takamori” scroll for the mounting.
We informed the customer of the completion via email and promptly shipped the scroll.
Appreciation
After a while, we received an email from the customer confirming the safe arrival of the scroll and expressing gratitude for the quality of the product. The customer was very satisfied with the beauty of the scroll and also appreciated our prompt response. Below is an excerpt from the customer’s email:
“Dear Yuuichi-san,
I have received your parcel this morning with gratitude and appreciation. Once again, thanks very much for your efforts and hard work. I really appreciate it. I wish you and your team all the very best in the future.”
Receiving this email made us very happy. The customer’s words of gratitude serve as encouragement for us and provide the motivation to further enhance our production activities.
Summary
The scroll production project with our repeat customer from the UK has been an invaluable experience for us. Through customized solutions tailored to the customer’s needs and detailed communication, we were able to complete a unique piece.
We will continue to leverage these experiences to provide products and services that satisfy our customers. Our company is capable of producing custom-made scrolls like this. We can also create scrolls with your favorite Japanese calligraphy. If you have any requests, please feel free to contact us.
We will continue to strive to spread Japanese art and culture worldwide. We look forward to hearing from you.