Gratitude from a Hawaiian Tourist! International Exchange through Hanging Scrolls
With the end of the COVID-19 pandemic and the return of inbound tourism, we have seen an increase in customers coming to purchase hanging scrolls from us.
This time, we had the pleasure of welcoming a Japanese-American female tourist from Hawaii, who visited our store to buy a hanging scroll.
On the last day of her trip, she visited us alone within a limited timeframe.
Although she spoke English, her deep love and respect for hanging scrolls transcended language barriers.
She specifically requested to see hanging scrolls featuring bamboo and sparrows, cherry blossoms, and chrysanthemums.
She seemed particularly interested in the chrysanthemum scroll due to a personal connection—her middle name being “Chrysanthemum.”
Our customer had clear preferences and provided detailed feedback on the scrolls we showed her, indicating her profound knowledge of art.
She valued her family’s input greatly, consulting them via video call to decide which scroll to purchase.
Initially, she was drawn to the scroll featuring bamboo and sparrows, but her family seemed to prefer the cherry blossom scroll.
With additional suggestions from our staff, she ultimately decided on the cherry blossom scroll. This scroll, with its elegant depiction of spring’s breath, will surely adorn her room with the beauty of Japan.
Throughout the selection process, her dignity and deep love for her family were evident, moving our staff with this warm interaction.
Considering the scroll might be cumbersome to carry, we shipped it to her home.
We received the following positive review from the customer:
Beautiful Selection of Japanese Hanging Scrolls
I visited Art Nomura during my stay in Kobe. The store was an easy 12 minute walk from the Tarumi train station using Google Maps.
I did not have anything specific in mind so Tomoko Nomura spent the time to understand my preferences in Japanese Hanging Scrolls. The store had an extensive collection of scrolls, but she looked for the pieces that would match my preferences. There were several scrolls that I liked so it was a difficult decision in choosing just one. Both Yuuichi and Tomoko Nomura were very helpful and gracious. They were very accommodating on delivering the scroll to my home in Hawaii since it would have been difficult for me to hand carry it on my flight. I received my scroll in the mail soon after arriving back home and am extremely happy with my purchase. Mahalo to the Nomura `Ohana (family) for their kind hospitality and help in finding the perfect scroll for my `Ohana.
We take pride in fostering such cross-border exchanges and creating new fans of Japanese hanging scrolls worldwide.
We will continue to strive to make beautiful Japanese hanging scrolls touch the hearts of more people and become a beloved cultural symbol globally.